Running a small business means doing a hundred jobs at once. AI cannot run your business, but it can write first drafts of replies, posts and plans in seconds. Here are 10 prompts to save you time. Replace anything in [brackets] with your own details.
Before you use them
Always read what AI writes before you send or publish it. Check prices, dates and promises. And do not paste private customer information such as phone numbers or addresses into an AI tool.
Prompts for customers
1. Reply to a customer message
You are a polite customer support person for a [type of business]. Write a short, friendly reply to this message: [paste message]. Offer a solution and keep it under 100 words.
2. Handle a complaint
A customer is upset about [problem]. Write a calm reply that apologizes, explains what we will do and thanks them for their patience.
3. Answer common questions
Write 8 frequently asked questions with short answers for my website about [business]. Cover delivery, returns and payment.
Prompts for marketing
4. Marketing ideas
My business is [business] in [city] and my customers are [audience]. Give me 10 low-cost marketing ideas I can try this month.
5. Social media posts
Write 5 social media posts for [business] about [offer]. Use a friendly tone, one line each, with a clear call to action.
6. Product description
Write a product description for [product] for [customer type]. Mention [3 features]. Keep it under 80 words and avoid exaggeration.
7. Email to customers
Write a short email to existing customers announcing [news or offer]. Include a subject line and a call to action.
Prompts for running the business
8. Offer ideas for a slow month
Suggest 5 simple offers or bundles for [business] to increase sales in a slow month, without cutting prices too much.
9. Learn from reviews
Here are 10 customer reviews: [paste reviews]. Summarize what customers like, what they complain about, and 3 changes I should consider.
10. Weekly plan
I run [business] with [number] people. Here are my tasks this week: [list tasks]. Organize them into a day-by-day plan, with the most important first.
Keep your own brand voice
Paste a short sample of your own writing and add: “Write in this same tone.” This stops the text from sounding generic.
Next steps
Use our free Prompt Builder to build custom prompts for your business. If your results feel weak, read 5 Common Prompt Mistakes (and How to Fix Them).
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